Shipping policy

Shipping Policy

Effective Date: 1-Aug-2024

At Doon Deals Hub, we are dedicated to providing our customers with reliable and efficient shipping services. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website contact@doondeals.com/doondealshub@gmail.com (the "Site"). By placing an order on our Site, you agree to the terms of this Shipping Policy.

1. Order Processing Time

Processing Time:

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a notification once your order has been shipped.

2. Shipping Rates and Delivery Estimates

Shipping Rates:

  • Shipping charges for your order will be calculated and displayed at checkout based on the delivery location and shipping method selected.

Delivery Estimates:

  • We offer standard and express shipping options. Delivery times vary depending on the destination and shipping method chosen at checkout.
  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Express Shipping: Estimated delivery time is 2-4 business days.

Please note that these delivery times are estimates and actual delivery times may vary due to factors beyond our control, such as customs processing and shipping carrier delays.

3. Shipping Destinations

Domestic Shipping:

  • We ship to addresses within India.

International Shipping:

  • Currently, we do not offer international shipping. Please check back for updates as we work on expanding our shipping services.

4. Order Tracking

Tracking Your Order:

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order using the tracking number provided through our shipping carrier's website.

5. Shipping Address

Address Accuracy:

  • Please ensure that all shipping information is accurate and complete at the time of purchase. We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses.
  • If an error is discovered in your shipping address after placing your order, please contact us immediately at contact@doondeals.com/doondealshub@gmail.com to update your address.

6. Delivery Issues

Lost or Stolen Packages:

  • Doon Deals Hub is not responsible for lost or stolen packages that have been confirmed as delivered by the shipping carrier. We recommend that you choose a secure delivery location or provide special delivery instructions if necessary.

Delayed Delivery:

  • If your order is delayed, please contact the shipping carrier with your tracking number for more information. If you require further assistance, you can contact us at contact@doondeals.com/doondealshub@gmail.com.

7. Damaged or Incorrect Items

Damaged Items:

  • If your order arrives damaged, please contact us immediately at contact@doondeals.com/doondealshub@gmail.com with your order number and a photo of the damaged item. We will work with you to resolve the issue promptly.

Incorrect Items:

  • If you receive an incorrect item, please contact us at contact@doondeals.com/doondealshub@gmail.com with your order number and a photo of the incorrect item. We will arrange for the correct item to be sent to you as soon as possible.

8. Return Shipping

For information on returning items, please refer to our [Refund Policy](link to refund policy page). Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Email:contact@doondeals.com/doondealshub@gmail.com

Thank you for shopping with Doon Deals Hub. We appreciate your business and are committed to providing you with an excellent shopping experience.